ANSWERS
This error is usually caused because of a
missing or unregistered Windows component called Fm20.dll, a direct link
library file that contains the control (text box) that is used by the
"Add End Clip Delimiters" screen to display the CC text.
To correct this problem you'll first need to determine if this file is
present in your system. Use the Windows Find File feature to
look. If you can't find Fm20.dll you'll need to obtain it from
another computer or you can call BDS for a copy. This file should be
located (or placed in) the c:\Windows\System file folder.
The next step is to tell Windows that this file is available and ready
for action. This is called registering the file. Here's how we do
it:
Click the Windows Start button and select "Run...".
In the box that appears type: "regsvr32.exe
C:/WINDOWS/SYSTEM32/FM20.DL" (without the quotes)
It might be easier for you to highlight the line above and then paste
it into the Run box. That way you'll be sure that you won't make any
spelling or typing errors. Just use the <Ctrl> <C> keys to
copy and then the <Ctrl> <V> keys to paste.
Click the OK button on the Run box. You'll get a verification message
that file was registered.
After you've done this you should be able to use QuickScan to insert
delimiters into CC text files. If QuickScan was opened while you did this,
you should close it and then re-open it. Back to Top
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 | I've just updated QuickScan
and now I get a "null value" error
message when I'm appending the closed caption records that I've just
imported.
|
This error is being caused because you
haven't told QuickScan where to put your archived closed caption
files. Go to the User Options screen and, in the field labeled
"CC files storage (opt.)", type in a location
(path) where you'd like to keep these archived files. If you're
running QuickScan on a network it suggested that you use a common location
such as "J:\CCArch", where "J:" is actually the
C:\QS98 folder on the 'server'. If you're running QuickScan in a
stand-alone environment, you can create a folder wherever it's most
convenient. Once you've typed in a path you may click the button
labeled "Create this folder" and QuickScan will create it for
you.
The most recent version of QuickScan has
replaced the cryptic "null" error message with an understandable
explanation and then continues with the Append operation.
| When
I open QuickScan at a workstation I get an error message that the
file "qsidecar.mdb" is either missing or damaged.
QuickScan opens fine on the other workstations and the file
qsidecar.mdb is OK.
|
On the computer that is having the problem
opening QuickScan open Windows Explorer and look in the c:\qs98 folder
. See if there exists a file called "qsidecar.new".
If so, delete this file. You might also replace the existing
qsidecar.mdb with one form another working workstation. Back to Top
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| What are the "Export
File Types" found in QuickScan's Export Records screen and which one should I be
using?
|
There are currently four different file 'types' that you can export
from QuickScan and these are found as selections in the Export Records screen.
The "QuickScan" file type, once created, can be sent to
another QuickScan user and imported by them into their records. This is useful for
clients with multiple remote locations that are each running full versions of QuickScan 98
where these "hub" locations are required to send data to a central
location on a scheduled basis.
The "Type 1" selection creates the NDS upload file.
This file is a delimited text file with fields and delimiters that are in
accordance with the NDS specifications. NDS members would use this feature.
The "Type 2" selection creates the BNX upload file
according to the BNX specifications. This file is also a delimited text file but
varies in some significant ways from the NDS file. QuickScan users with a BNX
affiliation would use this selection.
The "Type 3" file type is for future use and not
currently available to most QuickScan users.
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| What considerations are there for using the Duplicate Record Removal feature in the QuickScan
Utility (Not currently for use with QuickScan ProMedia)?
|
Here are few things to remember about using the Duplicate
Record Removal feature in the QuickScan Utility:
1. The utility determines the uniqueness of a record by looking at four different fields
in the record (clip). These fields are Date, Time, Station and Time-In. The most
important, is the "Time-In" field (the obviously unique field,
"Description", can not be used because it is a "memo" field and the
program that QuickScan is written in (Access) can't index on this type of field).
If you are not using Clip Time-In/Time-Out when you log the news, you can't use this
utility.
If you are using QuickScan's Closed Caption import features then the
Time-In/Time-Out is automatically entered and there is no problem.
If you have two records (clips) in one newscast that each have the same
"Time-In", even though these are two different stories, one will be deleted.
There are cases where loggers who are manually entering news stories will enter the
'teaser' as story 1 with the Time-In as '00:00:00' and then use another record to enter
the first actual story and enter this Time-In as '00:00:00' also. One of these stories
will get the axe!
2. You should be sure that no one is on the system when you run this utility. QuickScan
should be closed at ALL workstations.
3. VERY IMPORTANT! You should make a copy of the data file that you
are going to remove duplicates from before you run the utility. Check the number of
records that you have in the file before you run the utility and then check the number of
records that you have after using the utility. If you lose a ridiculous number of records
then you have a problem - but you'll be able to restore your data with the backup copy
(Don't go by file size - this will actually appear to increase after running the utility,
even if many records were deleted. You can reduce the file size later by running the
Repair/Compact feature. The Repair/Compact feature can also be found in the QuickScan
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First
of all, your email software must support the Messaging Application Program Interface
(MAPI). Most email software does - AOL's email client does not. If you
have a recent email application, such as Outlook, Outlook Express, Eudora or Netscape
Messenger installed and you're still having trouble, you may want to try reinstalling the
program or you can check to see if your email application is registered as
the default mail application. To check this open Microsoft
Word. From the "File" menu select "Send To". If
Send To does not contain "Mail Recipient" on the submenu, you
might not have your email software configured as your default e-mail
program. You can set your email program as the default e-mail program in
Windows Control Panel. Click the Start menu, click Settings, and then click
Control Panel. Double-click Internet. On the Programs tab, in the E-mail
list, click your email program to select it from the list.
Another painless method, if you're a Microsoft Internet Explorer fan,
is to download and install the latest (and greatest) Microsoft browser program, Internet
Explorer 5.5. This application comes complete with Outlook Express and after you've
successfully completed the installation you should be MAPI compliant. Note:
The IE download could be time consuming if you have standard phone connections to the
internet, so you should be sure to plan for this. Click here to visit the Links page that will direct you to Microsoft's
IE download page.
Another problem that may occur is that the creation of the SnapShot report
is suddenly terminated without an error message. This can be caused by lack of space
on your hard drive. You might want to try emptying your Recycle Bin or deleting
unnecessary files.
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| How can I email
reports to my clients who own Mac computers when the SnapShot Viewer doesn't work on
those? (Explains sending reports
in HTML format - not just for Mac users)
|
The SnapShot viewer is a Windows-only program, but
there is another really cool way to send reports to non-Windows clients - or
those clients who would rather not install the SnapShot Viewer. With your report
in the Print Preview mode click File and then select Send. Now, select the first item on
the list, "HTML". A dialog box will open asking for the HTML
template file, just click OK (the template file would contain a common theme or look - as
in a Web page). QuickScan will next open an email document with your report attached in
HTML format (your email software must be MAPI
compliant). There will be one file per page of report and these pages will be linked
to each other just like Web pages. When your client receives the email they'll simply
double click on the first of the HTML files and the first page of the report will open in
their own Web browser (Netscape, Microsoft's Internet Explorer, etc.). Web browsers on
both Macs and PCs read the same HTML code. The user will require no additional software
what-so-ever so long as they have a browser (and who doesn't these days?). The formatting
will be slightly different but it will still look real good.
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Service Request
No, you'll only need to download and install the most recent application
file update. You may also be asked to send in one of your data files for
modification to go along with the updates to the application.
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Service Request
Yes it is! QuickScan 98 was developed with Microsoft™
Access 97. The following is Microsoft's explanation of how it now now handles
2 digit date abbreviations:
In data sheets and edit controls, Microsoft Access now interprets dates entered
with an abbreviated year format to mean the twenty-first century in the following way.
Date range for abbreviated year format Interpretation
1/1/00 through 12/31/29 1/1/2000 through 12/31/2029
1/1/30 through 12/31/99 1/1/1930 through 12/31/1999
QuickScan has also undergone thorough code examination to be sure
that there is not date dependant code that would be affected by the year 2000 roll-over.
The above applies to all of the 32-bit QuickScan applications (QuickScanJr
Plus, QuickScanDL, QSafeTNet and the QuickScan Utility).
Version 2 QuickScanJr application (created with the 16-bit Access
2.0 application) has been modified to force the user to enter a four digit year in the
date input field, which is a 'text' field rather than a 'date' field. When data from
the modified QuickScanJr application is imported into QuickScan 98 the
date text data is appended to QuickScan 98's data table date field and is
interpreted correctly as a date.
Click here to see the chart of QuickScan applications
and there associated Y2K compliance.
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| When
I'm running the Repair/Compact portion of the QuickScan maintenance routine I
get an error message saying that there may be another workstation in use or that I have
entered an incorrect path to my data files. I know that neither case is true.
|
To remedy this problem you will need to close QuickScan. From the
Windows Start button select Find and then select Files and Folders. In the box
labeled "Named:" type in *.new and in the box labeled
"Look in:" select your C: drive. Click the Find
Now button. If, in the results, you see "archive.new" or
"current.new", select the file(s) (by clicking on them) and then tap the delete
key on your keyboard to delete them. If you should see the same files twice, each in
the c:\qs98 folder and each in J:, you only need to delete those in the c:\qs98 folder.
Your Repair and Compact should run normally now.
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| In the
"Teaser/Promo Letter" report, is there a way to include a standard
'complimentary close' (i.e. Yours Truly,) and a typed 'signature' line (i.e. Bob Jones,
President)? |
Yes, go to the QuickScan User Options screen and click the "Teaser Letter/Report
Options" button. Place the cursor after your summation paragraph text and tap
the <Enter> key on your keyboard twice. Type your 'complimentary close'.
Now, tap the <Enter> key twice more and type your signature line. The
close and signature should now appear correctly on your report.
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You should check with your system administrator to be sure that you are entering the
correct path. For stand-alone systems the path to both the current data files and
archive data files will be c:\qs98. If you are on a network, the path will be a
common drive, such as J.
If you have entered the correct location to your data and are still receiving an error,
it is possible that you have lost the connection on your network. Go into Windows
Explorer and check if you can see the common drive. If so, click on it to view its
contents. If you are able to view the contents of the common drive (usually J:) then
this is not the problem.
It could also be that one of you data files has become corrupted. Use repair
option "One" to repair your data files or close QuickScan and use the QuickScan Utility repair feature. You should probably start
repairs with the file current.mdb as this is the file that is being written to
most often and where a corruption is most likely to occur. After running the repair
on current.mdb try to open QuickScan. If QuickScan still won't open, run
the same repair on each of the following files, and after each repair try to re-open
QuickScan until you have found the culprit file: archive.mdb, current.mdb,
datafile.mdb, homefile.mdb, qsidecar.mdb. Back to Top
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Check the QuickScan User options to be sure that the "default file
locations" are entered correctly and that they are consistent with what you've
entered as the path to you data files in the initialization screen. Incorrect
entries in one of these fields will also cause errors to occur while using the Ad Hoc
search screen. Back to Top
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Check the QuickScan User options to be sure that the "default file
locations" are entered correctly and that they are consistent with what you've
entered as the path to you data files in the initialization screen.
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Be sure that you have entered this information in the QuickScan User Options
form. This can be opened by double clicking the text in upper center portion of the
Main Menu. This text, when the program is used for the first time, usually says
"Double click here". There may also be a company name here.
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a Service Request
For QuickScan to run the spelling checker Microsoft ® Word 95 or Word
97 must be installed on your computer. Back to Top
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Request
There are two spelling checker options that should not be selected. The
first is the option to ignore all words in upper case. The second is to ignore all
words that contain numbers. Since most closed caption text is in upper case the
spell checker is ignoring everything. To access these options you'll need to
misspell a word in you text and make sure that you've typed this word in lower
case. Now, activate the spelling checker, which will open a dialog box with your
misspelled word selected. You may now click on the spell check
"Options..." button and make sure that "Ignore" options are not
selected. Back to Top
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Request
All of the version 2 QuickScan applications utilize a third party spelling
checker application. If you are receiving errors when you run the spelling check,
you should close QuickScanJr and open File Manager (Windows 3.x) or Windows
Explorer (Windows 95/98). Locate the c:\quskjr folder and look for any files called taswk001.mdb,
taswk002.mdb, etc. Each one of these will also have an associated file by
the same name but with an .ldb file extension. Delete all of these files
(the.mdb files and the .ldb files). That should solve the problem. Note:
This solution is only valid for the version 2.x QuickScan products.
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This symptom usually suggests that there is a corruption in your data. The first
step would be to run the QuickScan Repair/Compact features. If, after you
have run the file repair and compact functions you are still experiencing this problem,
then you will need to narrow down where in your data that the corruption exists. To
do this, first limit your search to a single date. If you get search results for
this date, increase the search date range by one day until you get the error. This
will tell you on what day in your data you have the error. Now, narrow it down a
little further by performing your search in the suspected date but use only one station at
a time until you get the error. Next, you should limit the search even further by
performing the same search but further limiting it to a specific program, on the station,
on the date in question. When, again, you get no search results you'll have found
your culprit broadcast. At this point you should go into QuickScan's Edit
Clips screen. Switch to the "datasheet" view and scroll through the
records until you find the program in that you've determined had the data error. The
best thing to do at this point is to delete every record in this broadcast and then
re-enter it from scratch. Unfortunately, there is usually no easy way to repair the
affected data. You should try to determine what may have happened while the data for
this program was being entered. Did you system crash? Did you get a power
surge? Etc... Back to Top
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a Service Request
Only if your data is important to you! The compact function is much like the file
defragmentation utility that you use on your hard drive except that it works on your data
files. Over time, as you use QuickScan, the data in your database will
become fragmented. The compact functions reorganizes your data and allows more
efficient and, therefor, quicker searches.
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| How can I stop a search from
running once it has begun (such as when I've realized after starting the search that I've
entered incorrect search criteria)? |
You can stop a search dead in its tracks by tapping the <Ctrl> key and
<Pause/Break> key simultaneously on your keyboard.
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On the QuickScan 98, ProMedia, ProMedia 2 main menu, on the lower left
corner of the screen, under the "File Repair" button and to the left of the
"Report Titles" button is a small button labeled with a lower case
"m". Clicking on this button will cause a date to appear in the upper,
right corner of the Main Menu. This is the modification date. For QuickScanJr and QSafeTNet
there is a similar button on the lower left side of the Main Menu that is labeled
"version date". Clicking this button also causes the modification date to
appear in the upper right corner of the Main Menu screen. There is also a like
control for the QuickScan Utility program in the upper right
portion of its Main Menu screen.
To determine the Modification date of QuickScan ProMedia 3 and 4 go to
the User Options screen and then the File Information tab. You'll
find the date at the bottom center of the screen. Back to Top
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If your remote loggers are using the older version 2 QuickScanJr application,
they will not be able to use your version 3 (QuickScan 98)
"homefile.mdb" (There should be no problem using your version 3 homefile.mdb
with QuickScanJr Plus). Creating a new, updated version 2 homefile.mdb for
the version 2 remote loggers is simple. First, you must make sure that the file
"home_2up.mdb" exists in the qs2 folder on your hard drive.
If not, copy it from the qs98 folder on your hard drive to the qs2
folder. Next, open the QuickScan Utility and click the button labeled
"Update Ver 2 homefile" and then fill in the blanks. A new version 2
homefile.mdb will be created for you in the location that you have specified. Note:
You must still have the old qs2 folder and files from your
previous QuickScan XLS, version 2, on your C: drive. If you do not, or if
you never did, contact BDS for the additional Ver.2
Utility setup disk set. Back to Top
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Generally, the answer to this would be no but there are a few considerations.
First of all, do you have a UPS (not for freight, this is an Uninterruptible Power Supply
- or battery back-up)? This is important because if your computer is on when there
is a power failure, Windows will have shut down improperly and this can cause its own
problems. If you have a power failure while your PC is on and QuickScan is
open, you run a pretty good chance of corrupting your data. In another vein, turning
the power on and off to your PC, over time, supposedly weakens components. On the
other hand, heat build up from being left on may also weaken components. Bottom
line: It saves time to leave your PC on and it won't hurt it. Bottom, bottom
line: Get a UPS! No one who depends on their computer and the data entrusted
there should be without one. You could probably even string all of your VCRs on a
decent UPS - unless you like reprogramming them after each thunderstorm...
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At this time QuickScan is setup to print to three
unique printers and a fax driver (the fax software on the user’s PC).
The first printer is your default printer. This is the printer where most of QuickScan’s
reports are directed. It may be virtually any type of printer. When a user prints a
standard report (not a "production order", fax or label) QuickScan will
attempt to print this report to the printer that is designated in Windows as that
computer’s default printer (this can, of course, be a ‘shared’ printer).
Another printer is intended to be the Tape Production Department printer.
Production orders are directed to this printer and for QuickScan to find it, it
must be called "Prod Dept". This can be any type of printer that you choose but
it must then be renamed "Prod Dept" (no quotes) in Windows.
If production department printer is to be the same printer as the default
printer then you must create a second installation of your default printer
and name in "Prod Dept" (see "For non-network users"
below).
For non-network users, a copy of your default printer could be created and that
copy named "Prod Dept". Copying and renaming printers in Windows is very simple.
Go to Start/ Settings/ Printers then double click the Add Printer Icon. Follow the wizard
instructions on your screen to install a new version of your existing printer. When you
get to the portion of the wizard that asks you for a printer name replace the default name
with "Prod Dept". Now QuickScan will print Production Orders to your
printer.
For network users:
In the Production Department: Rename the printer that’s attached to the
Production Department workstation to "Prod Dept" and share this printer (right
click on the printer’s icon and select Sharing…). Type in "Prod Dept"
(without quotes) in the Share Name box.
At the other workstations: On each workstation in your QuickScan
workgroup select Start/ Settings /Printers and then double click on the Add Printer icon.
When asked, select Network Printer. You’ll next go to a screen that asks for a
"Network path or queue name" and you’ll want to click the Browse button,
which will display your Network Neighborhood and the shared printers that are there. Click
the ‘plus/minus’ box to the left of Production Department’s computer and
select the printer named Prod Dept. Click OK and click the Next button on the wizard
screen. You’ll be asked for a printer name and you’ll need to type in "Prod
Dept" (no quotes). Choose "no" where you’re asked if you want this to
be your default printer and then click Next. You can print a test page if you like. Your
production department printer will now automatically receive all of the Production Orders
created by QuickScan.
There is yet another printer and this is the Tape and shipping labels printer.
Tape and shipping labels are directed to this printer and for QuickScan to find it,
it must be called "Label Printer" (no quotes). You may use any pin-feed (tractor
feed) type printer for this purpose as long as it’s renamed "Label Printer"
in Windows. To set up the label printer follow the procedures above for Production
Department printer but substitute "Label Printer" for "Prod Dept".
A specific label must be used for the tape label/shipping label. For
more information about this label and where to order it click
here.
For monitors with one computer only: You’ll need either two printer ports on your
computer (which can be easily and cheaply added) or a ‘smart’
computer/printer-sharing device. Be sure that you name the printer "Label
Printer"
IMPORTANT NOTE: Older versions of QuickScan have labels that are trying
to print to a printer called "Epson LX-570+". If you are running one of these
versions (pre-4/21/99) then you’ll need to name your label printer "Epson
LX-570+" (which is a great printer by the way). If you have upgraded to a
post-4/21/99 version of QuickScan and already have your printers named "Epson
LX-570+" then you will simply need to rename the printer on each workstation to
"Label Printer".
The last printer that we need to talk about is your Fax software. QuickScan
would like to send its faxed reports to a printer called "WinFax" (which is
great faxing software too). So, whatever fax software you are using, you will need to name
it "WinFax" for smooth report faxing.
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Without giving a lengthy explanation of why let me just
explain the work-around for this. In the Report Title box simply type two ampersands side
by side such as "B && B Burgers". In the subsequent report this
will display properly as "B & B Burgers". Note:
The problem with ampersands does not occur in client reports that use
client names from the client database in lieu of a report title. Back to Top
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Microsoft™ has created and made available a great
little program called the SnapShot Viewer, which will now work seamlessly with your QuickScan
to give you one-step sending of completely formatted reports to you clients by email. Your
clients, on the other end, will receive the email with your SnapShot attachment, double
click the attachment to instantly open it and then, if they like, print it (or print
selected pages). What your client will see on the screen will look identical to what you
saw in the report’s Print Preview and what the client can print will look identical
to what you print in your office! What you see is what they get!
To use the SnapShot viewer you must first install it. Clients to whom you intend to
send reports by email will also need to install the viewer. Many of you already have the
installation program included on your QuickScan installation CD. You can
find this program, snpvw80.exe, in the SnapShotVW folder on the CD. Double
click on the snpvw80.exe file to start the installation and then follow the instructions
on your screen. If you don’t have this folder on your QuickScan CD, you can
download the viewer by going to the SnapShot Viewer’s download page, http://www.microsoft.com/accessdev/prodinfo/snapshot.htm,
and then downloading and installing the software. You can send the snpvw80.exe file
to your clients from your CD or give them the URL above and let them download it
themselves.
Using the SnapShot viewer is extremely easy once it’s installed
(installation’s easy too).
| Viewing a Report (monitor’s clients): As
explained above, your clients will only need to double click on the SnapShot email
attachment you’ve sent and the viewer will launch itself with the report in view. As
a matter of fact they’ll be able to launch the viewer any time they double click on a
SnapShot file (SnapShot files have a .snp extension). So they can save the reports that
you send them. |
| To create a report SnapShot from QuickScan
(monitors): Run any report as you usually do. When the report opens in the Print
Preview screen select File from the title bar then Send… and then
select Snapshot Format and click OK (you can also double click on "Snapshot
Format", which is a little faster). An email document will open automatically with
your report SnapShot already attached. All you have to do is select or type in who you
want to send the report to and click the Send Email control on your email software.
That’s it! Note: Your email software must be MAPI compliant for this to work
as just described. Most are. Back to Top
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|
| When I'm searching for records (stories)
that contain a particular key word in the text how can I avoid "word within a
word" results (i.e. searching for oil returns spoiled,
soil, Oilers, spoiler,
foil, etc.)? |
When you enter the key word or Topic word (in the Ad Hoc
search screen or in the Client/Contact search criteria topic field) type a space before
and after the word you are searching for (i.e. / oil /). You must think of a space
as just another character and that QuickScan will search for a string of
characters that include the two spaces: [space]-o-i-l-[space].
Caveat: If your key word is the first word in the record's
description text, this record will not be returned as part of the results set. This
is because there is no space in front of the first word in a description text.
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| I am searching for two
key words but only want 'hits' in the records where both key words
occur (i.e. Priest AND video - not Priest OR video). |
The next version of QuickScan will have
full "Boolean" functionality but for those of you who need this
now there is a fairly simple solution.
From the Ad Hoc search screen enter your
search date range and then both of your keywords in the Topics box
(followed by the back slash "\"). Now, execute the search
by clicking the "..edit select before
printing" button. When your results screen appears
there will be a button visible that allows you to create a "DL"
file (depending on which version of QuickScan you have this button may
appear at the top of the screen or near the bottom). Create a
"DL" file from your search results and close the search results
screen to return to the Ad Hoc search screen (you'll be able to name the
DL file anything that you like, but you'll have to use an ".mdb"
file extension). Now change your Topics field to the specific
keyword that you are looking for and, at the top right side of the screen,
from the "Search in which file?"
control, select "Other".
You may now 'browse' your way to the DL file that you just created and run
your search on these already filtered records obtaining the results that
you need. From these results you can create any of your QuickScan
reports or even another DL file!
This is most probably being caused by an improper setting
in your CCapture software that won't allow the closed caption
text file to be formatted in the way QuickScan requires for it to be
imported. In CCapture click File then Globals and make
sure that the "Time Format" is set to 24 hour. Next, check the Event
Scheduler for each event and make sure that both "File" and "Time
Base" are checked.
Another problem that is sometimes encountered
is when a closed caption text file has been edited in a word processor
program and then is accidentally saved as a word processor document rather
than as a text file. This causes invisible formatting characters to be
added to the file that QuickScan does not interpret. The remedy for
this is to simply re-open the file and then re-save it as a text file.
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